Privacy Policy

Information We Collect

Personal Information

When you make a reservation or use our services, we may collect:

• Name, address, phone number, and email address
• Payment information and billing details
• Guest preferences and special requests
• Identification documents as required by law
• Emergency contact information

Automatically Collected Information

We automatically collect certain information when you visit our website or use our services:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Cookies and similar tracking technologies

How We Use Your Information

Pyroforge Quantil Hotel uses your personal information for the following purposes:

• Service Delivery: Processing reservations, managing your stay, and providing requested services
• Communication: Sending booking confirmations, updates, and responding to inquiries
• Personalization: Customizing your experience based on preferences and past visits
• Marketing: Sending promotional offers and newsletters (with your consent)
• Legal Compliance: Meeting regulatory requirements and protecting our legal interests
• Safety and Security: Ensuring the safety of guests and protecting our property

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business, including:

• Payment processing companies
• Reservation management systems
• Marketing and communication platforms
• IT support and security services

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or to protect the rights, property, or safety of our hotel, guests, or others.

Data Security

At Pyroforge Quantil Hotel, we implement comprehensive security measures to protect your personal information:

• Encrypted data transmission using SSL technology
• Secure payment processing systems
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Staff training on data protection and privacy practices
• Secure storage of physical documents containing personal information

Your Rights and Choices

Under Canadian privacy laws, including PIPEDA, you have the following rights:

Access and Correction

You have the right to access your personal information and request corrections if it is inaccurate or incomplete.

Consent Withdrawal

You may withdraw your consent for marketing communications at any time by contacting us or using the unsubscribe link in our emails.

Data Portability

Upon request, we can provide your personal information in a commonly used, machine-readable format.

Deletion

You may request deletion of your personal information, subject to legal and business requirements for record retention.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods vary based on:

• Guest records: Up to 7 years for accounting and legal purposes
• Marketing preferences: Until you withdraw consent or request deletion
• Website analytics: Typically 26 months
• Security footage: 30-90 days unless required for investigation

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

International Data Transfers

Your personal information may be stored and processed in facilities located outside of Canada. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy rights in accordance with Canadian privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications for material changes
• Displaying notices during your next visit or interaction with us

The effective date at the top of this policy indicates when it was last revised.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Mailing Address

Privacy Officer
Pyroforge Quantil Hotel
1250 Bay Street
Toronto, ON M5R 2A5
Canada

Last Updated: January 2024